Swyx Fax

Manage your faxes through your PC with SwyxFax

SwyxFax, part of the SwyxWare suite of option packs, is a software component installed on a Server (usually the same server on which SwyxServer is installed).

Incoming documents are received by SwyxFax and converted into an image file (e.g. JPEG, TIFF) and delivered to the recipient's inbox.

Key Benefits of SwyxFax

• Save time and money by sending and receiving faxes without a physical fax machine
  
• Ensure you get all your messages in one unified inbox- no matter what format they are in (fax, email, and voicemail).
  
• Optimise your current infrastructure by integrating fax to your other communications (e.g. voice, email)
  
• Centralise all your communications and contacts by linking with Microsoft® Outlook® so you can create a personal phonebook and send faxes using information from your contacts list.
  
  • Reduce your office overheads as there is no requirement for an analogue line, a fax machine, a printer, etc.
    
  • Fax-based marketing campaigns can be easily set up and sent to contacts in the business's CRM system
    

Swyx ECR (Call Routing)

Ensure calls are never missed with SwyxECR (Extended Call Routing)

SwyxECR (Extended Call Routing) is an easy to use graphical tool that allows you to set up action sequences for incoming calls, ensuring the satisfaction of the caller by enabling you to easily manage even complex call handling scenarios.

This means you can set up options menus to route calls to multiple numbers or specific departments to ensure they are always answered, and callers can even be given the option to direct their own calls by touchtone.

It is also possible to automatically manage the routing of calls based on factors such as caller ID, called extension, time/date/day, and the called party's Outlook/Notes Calendar.

Calls can also be routed from one site to another so callers do not have to re-dial using a different number and, as an added bonus, internal call mechanisms can be set up to record Human Resource issues such as staff sickness.

Key Benefits of SwyxECR

• Convey a high level of professionalism even when the company is quite small
• Ensure sales opportunities and customer satisfaction are not adversely affected due to badly routed or lost calls
• Put the caller in the driving seat as they decide on how their call is routed
• Reduce administration costs and time through automatic call routing that any SwyxWare user can set up
• Further reduce costs and support internal communication by managing basic processes like automatically routing internal calls using recipient's name (including off site calls) and recording sick days.

Swyx CTI

The perfect combination of telephone and computer

With the SwyxWare CTI option all incoming and outgoing phone calls can be handled by the SwyxIt! PC / laptop softphone as well as with the desktop SwyxPhones and you can switch between these communications tools at any time so that you are always using the tool that suits you best.

Integration with Microsoft® Outlook® and Lotus Notes means that you can call your contacts at the click of a button on your PC/laptop providing you with comprehensive 'PC telephony'.

The graphical user interface of the SwyxIt! client gives you quick and easy access to key telephony functions such as transfer, hold, forward, call back and conference through your PC/laptop screen.

Even businesses who use thin clients from companies such as Citrix, IBM and Oracle can take advantage of the SwyxWare CTI option as the IP SwyxPhone does not require any hardware resources on the desktop.

Key Benefits of SwyxCTI

• PC telephony with the look and feel of a classic desktop phone
  
• In combination with the PC/laptop all the functionality of a fully featured SwyxPhone can be used optimally
  
• Optimise all communications by managing your phone and all your calls from your PC, laptop or thin client
  
• Quick & easy 'click to call' Microsoft Outlook and Lotus Notes contacts
  
• SwyxPhone IP desksets are ready for use even if the PC is not available (for example, if the PC is switched off)
  
• The PC does not have to be equipped with a sound card